Format: Hardcover

Language: English

Format: PDF / Kindle / ePub

Size: 13.42 MB

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Primarily as a support to other processes, both in infrastructure management and service management, technical support provides a number of specialist functions: research and evaluation, market intelligence (particularly for design and planning and capacity management), proof of concept and pilot engineering, specialist technical expertise (particularly to operations and problem management), creation of documentation (perhaps for the operational documentation library or known error database).

Pages: 274

Publisher: Palgrave Macmillan; 2012 edition (May 22, 2012)

ISBN: 0230277136

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