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Though hard to define, we all intuitively know what a customer touchpoint is: Any communication or interaction with your prospect or customer that helps them form an impression of your organization or brand. Chargeback - Recovering costs from Customers for services provided. It took us some time to find the right dimensions. For example, in a standard user provisioning scenario the system may require IDs in various directories. New York's efforts to assess accreditation as a viable component of accountability dovetails with work being conducted in other states and by the federal government.

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Publisher: Gildan Media Corporation; Unabridged edition (April 5, 2016)

ISBN: 146909584X

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