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Language: English

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A case study approach involving several DOTs could provide a good model for developing guidelines and examples that have been applied in different agency and program contexts. Although project management methodologies vary among organizations, the methodology adopted by an organization should establish the enabling policies, practices, procedures, and framework to compliment the organization's SDLC environment. The IT Infrastructure Library (ITIL) has been at the forefront of best-practice and process methodology.

Pages: 439

Publisher: Career Education; 5 edition (March 5, 2002)

ISBN: 0078262615

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